Online Refund Policy
Donations
Thank you for choosing to donate to Australian Ecosystems Foundation. Please make sure you complete all details carefully, including the amount you are donating to us.
Errors in Amount Pledged
If you have made an error in the amount of your donation, please contact us as soon as possible. You have 60 days in which to notify Australian Ecosystems Foundation that an error has been made.
Duplicate Donation Error
If you have made a duplicate donation in error, please contact us as soon as possible. You have 60 days in which to notify Australian Ecosystems Foundation that a duplication error has been made.
Refund requests
All requests for refunds must be made in writing via email and sent to: info@ausecosystems.org.au
Your refund request should include details of the initial donation including:
-
Your name or the name of the donor
-
contact details of the donor – phone, email, address
-
the date the donation was made
-
the amount donated
-
the receipt number
-
the nature of the error
-
and any other information you think we should know
Should the refund be approved, any original receipt issued for the incorrect amount immediately becomes void and invalid. Australian Ecosystems Foundation will issue new receipt will be where applicable.
Change of mind on Donation
Once you have made a donation to Australian Ecosystems Foundation, under normal circumstatnce donations aer non-refundable if you change your mind. It is for this reason that we ask that you make your decision to donate to us carefully. Australian Ecosystems Foundation is under no obligation to give a refund for a donation if an error has been made on your part, but we will endeavour to ensure that any genuine errors (such as the amount donated) are rectified. Australian Ecosystems Foundation is a non-profit charity organisation and we reserve the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be detected and a request for refund made after 60 days have expired, Australian Ecosystems Foundation isunable to issue a refund.
Errors by Us
Should an error be made by Australian Ecosystems Foundation or its financial institution(s), we will make a full refund as soon as possible when notification of the error is received and all costs will be borne by Australian Ecosystems Foundation. Contact us If you have any queries about the Refund Policy,.